Contact
Everything reaches the same inbox: [email protected]. There is no contact form and no phone line — this site is static, and a form here would post nowhere. Email is read by the people who run the service.
What to include
- Support. The account email you signed up with, the monitor name or ID, the chain and address being watched, and what you expected to happen instead of what did. An alert that arrived late or not at all is much easier to trace with the approximate time and the channel it should have used.
- Billing. The account email and the plan you are on. Subscriptions are handled through Stripe, so refunds and invoices are traced through the Stripe receipt rather than a card number — never send card details by email.
- Enterprise. Use the subject line Enterprise Plan Inquiry and say roughly how many monitors, which chains, and whether you need a custom SLA or dedicated support. Start that email.
- Privacy and data requests. Access, correction, deletion, export or objection requests go to the same address, as set out in the Privacy Policy. Send them from the account email so the request can be verified.
- Security. Report a suspected vulnerability by email with enough detail to reproduce it, and please do not publish it before it is fixed.
Who you are writing to
Chainitor is operated by Totuma Labs, LLC, a Delaware limited liability company.
Totuma Labs, LLC1207 Delaware Ave #4311
Wilmington, DE 19806
United States
[email protected]
More about the company and the service on the about page. The terms that govern use of the service are in the Terms & Conditions.